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E-COMMERCE
MANAGEMENT
CASE STUDY : 1
Mrs Geeta Kapoor is a middle
aged lady, who is very fond of shopping. Uptill now she
always used the traditional
methods of shopping. But one day her shopping activity can
stuck up due to unprecedented
rains, that is when her neice brought up the idea of
internet shopping. Mrs Kapoor
felt that while internet e-commerce might be a very
attractive facility to many
customers, it does not solve all shopping problems for her.
Question :
1) What do you feel are the
reasons for Mrs Kapoor above statement?
2) Explain the advantages and
disadvantages of ordering the products online.
3) Use the Web site Evaluation
Model and evaluate a couple of Web sites. Compare
the results of the two
evaluations.
4) Compute an overall score to
each of the sites along with reasons.
CASE STUDY : 2
Mr Laxman Shastri is a master
in the commerce field and over the period he has
acquired a lot of computer
literacy as he feels that the definition of E-Commerce put
forward as “Electronic Commerce
is commerce enabled by internet era technologies” is
very true. But still a number
or lot of concepts have to be understood along with the nature of the
internet.
Question :
1) Explain packet switching
2) How does packet switching
differ from a switched network.
3) Draw a simple diagram of
hardware, network and software facilities utilized when an
e-shop is accessed from a home
PC.
4) List the facilities
available on the web.
CASE STUDY : 3
The recent introduction of EDI
into Leroy Merlin, one of the larger DIY retailers in the
French market. The French DIY
sector is fragmented with a few medium size chains
and many independent operators.
This contrast with the UK DIY sector which is
dominated by a few large
operators all of which have operational EDI Systems. The use
of EDI by Leroy Merlin will no
doubt be emulated by the other players of comparable
size but it seems likely to
contribute to continue the rationalization that is taking place in
this sector in France.
Question :
1) For each stage of the
business trade cycle, list the stage specific advantages and
disadvantages of using EDI.
2) What problems might be
encountered in the above case with the implementation of
EDI?
3) EDI is typically applied to
trade exchanges, orders, invoices etc but it can also be
used for non-trade purposes.
Suggest how EDI might be used in this case?
4) Suggest any instances where
a mature EDI supply chain can facilitate a change in the
nature of the product of
service.
CASE STUDY : 4
Mr. Apte is retired manager
from a multinational company. He worked in the Audit
department of the company. He
has all his life done a great hard work. After the
system in the company became
computerized he adapted himself to the computerized
environment. But still he does
not feel comfortable with e-banking services and always
feels that the old system was
only better.
Question :
1) Explain the reasons for Mr
Apte holding the above views.
2) Explain what you mean by
Internet banking?
3) What do you feel are the
advantages and disadvantages of E-Banking?
4) How can the problems in
Internet banking be resolved?
E-COMMERCE
MANAGEMENT
Case 01 GM’s E-Business Strategy
Issues
1. What do you understand by the E-Business strategy
implementation across an organization’s value
chain?
2. What are the rationale and benefits associated with
e-commerce initiatives in
an automobile company?
3. What are the Channel conflict arising from e-business
initiative?
Case 02 : Marriott’s Customer - Focused E-
Business Strategy
DELIGHTING CUSTOMERS
Issues
1. Bring out the facts of the case.
2. Identify the various E-business initiatives.
3. What are the strategies an organization to focus in order
to excel in the E-business.
4. Apart from the facts provided in the case, what other
initiatives you can project keeping in mind the
success of an organization towards E-business.
Issues
1. Taking out the facts of the case , Bring out the
importance of a customer-focused e-business strategy
in the hospitality industry.
2. Establish the role of IT in integrating different
business processes to make them more customeroriented
based on your understanding of the case.
Case 03
E-Strategies - Case
Studies
Case 4 : A PROACTIVE APPROACH TO ENVIRONMENTAL
RESPONSIBILITY
INTRODUCTION
ISSUES
(1) Why does Dell treat its stakeholders in a socially and
ethically responsible manner?
(2) In your opinion, which of Dell’s strategies makes the
most impact on the environment? Explain
your answer.
(3) Explain the importance of the “Energy Star” programme
for consumers and businesses.
EFFECTIVE
H.R TRAINING & DEV STRATEGY
CASE – 1 (20 Marks)
Question :
Having read the case above, advice the company as a Training
Consultant.
CASE – 2 (20 marks)
Question :
1) Do you agree with the views of the CEO of K. K. Steel
company? Give reasons for your
answer.
2) If K. K. Steel company will stop conducting needs
assessment process then what, according
to you, can be short term and long term effects on the
company?
3) What are the objectives of needs assessment.
4) Discuss the importance / benefits of identification of
training and development needs.
5) What is your advice to Mr Singhania, CEO of K. K. Steel
and Company.
CASE – 3 (20 marks)
Question :
1) What should Rahul Khann do?
2) Why, according to you, Rahul thought that he should have
asked Pankaj to personally
inaugurate the training session?
3) What according to you are the aims of training?
4) According to you, what are the important abilities that
an ideal trainer must possess?
Page 1 Out of 1
CASE – 4 (20 marks)
Questions :
1) How, according to you, Toshiba’s involvement of all its
employees in career management will
benefit the company.
2) Why do you think is career management important?
3) Do you think career management at Toshiba will keep in
career motivation? If yes, then
why? If no, then why not? Give reasons for your answer.
4) Who all share the responsibility of career planning?
5) What are the possible risks for companies who help
employees plan their careers?
ENTREPRENEURSHIP
MANAGEMENT
Q1) Who is an
Entrepreneur? What is the influence of environment on growth of
entrepreneurship?
Q2) Discuss
the role, functions and objectives of
State Financial Corporation in promoting SSI
Units?
Q3) What factors
present in our society could account for the differences between male and
female
entrepreneurs
today? How do you think men and women entrepreneurs will differ in next ten
days?
Q4) How do you
scout for new ideas? How do you shortlist the most promising ones? Discuss?
Q5) What is the
importance of determining financial viability of a project?
Q6) What are the steps
in identifying the critical path in a Network ?
Q7) What is the
contribution by Sigmund Freud in the field of personality theory?
Q8) Why do people
resist change? How do you overcome it?
Q9) Explain the
process of framing ‘Basic Business Idea’ and how innovation will be helpful in
formulating
business proposals?
Q10) Discuss the pros
and cons of innovation?
Q11) Discuss the
need for entrepreneurship based education in India and suggest measures for the
sustenance
of entrepreneurship attitude?
Q12) Describe the
entrepreneurship external environment forces?
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